[Update]
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We are making progress and actively working on a fix to address the identified performance challenge.
Efforts are currently focused on stabilizing system behavior during peak hours (08:00–12:00) and improving the processing of:
- Message service operations
- Data exports and other background jobs
- User/Employee‑initiated system tasks
Mitigation measures are being implemented alongside continued root‑cause analysis.
We will share further updates as improvements are rolled out.